The Many Forms Of Yes

Posted: February 24, 2013 in Between A Rock And A Hardscape

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There are many ways to say yes.

“Sure we can do that.”

“Of course.”

“No problem.”

“Absolutely.”

“Right away.”

“I think we can make that work.”

“Definitely.”

“Okey dokey.”

“Gladly.”

“By all means.”

“Exactly.”

“I’ll take care of it.”

“Certainly.”

No matter how you say “yes”, remember that it always comes with an obligation. When a customer asks you to change your install date, add an element to the design, or lower your price, make sure you understand how it will affect the project and your bottom line. Be certain you are prepared to fulfill that agreement before you say anything.

Especially yes.

Happy Hardscaping!

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